Helpdesk Engineer

Position

Position Title: Helpdesk Engineer

Recruitment company: BIJONKONSARUTINGUSABISHIZU

Working form: Full-time

Location: Tokyo 23-ku

Salary Info: Considerations on experience, negotiable

Application Requirements

Experience:3 years

Career Level: Experienced Mid-Level Managers

English Level: Business Conversation Level

Japanese Level: Daily level

Education: Bachelor

The current visa: Japanese nationality is required or permitted to work in Japan

Admissions

"- Respond to support calls and requests from the user community by accurately analyzing and correcting the problems. "- Respond to support calls and requests from the user community by accurately analyzing and correcting the problems.
- Manage supports calls from start to finish, escalate to senior engineers when necessary. - Manage supports calls from start to finish, escalate to senior engineers when necessary.
- Install PCs, printers, software, and system upgrades; customize configurations to meet user requirements. - Install PCs, printers, software, and system upgrades; customize configurations to meet user requirements.
- Perform basic repair to computer equipment. - Perform basic repair to computer equipment.
- Perform basic Phones/IP Phones configuration. - Perform basic Phones / IP Phones configuration.
- Timely Reporting/Escalation to Management. - Timely Reporting / Escalation to Management.
- Documentations (ITIL base)." - Documentations (ITIL base). "

Skills Qualifications

4 years of experience required 4 years of experience required

"- Sound knowledge of Windows XP. "- Sound knowledge of Windows XP.
- MS Office suite of products (Office 2007). - MS Office suite of products (Office 2007).
- E-mail and Internet client apps (preferably Outlook/Exchange & Internet Explorer). - E-mail and Internet client apps (preferably Outlook / Exchange & Internet Explorer).
- PC Hardware configuration, including laptops - PC Hardware configuration, including laptops
- 2-3 Years experience working in a PC support environment servicing clients. - 2-3 Years experience working in a PC support environment servicing clients.
- Experience of both 1st Level or 2nd Level (Helpdesk). - Experience of both 1st Level or 2nd Level (Helpdesk).
- Have functioned in a team environment." - Have functioned in a team environment. "

Japanese conversational skills required Japanese conversational skills required

About Us

IT Focussed Human Resource Solutions - Based in Tokyo, Japan, Vision Consulting Services KK helps your organization build winning teams. We support foreign capitalized IT firms with Tokyo based offices. Our range of HR services include Executive Search, Temporary Staffing and Learning & Development programs. We believe in genuine partnerships where the success of our clients is the key to our continued growth. IT Focussed Human Resource Solutions - Based in Tokyo, Japan, Vision Consulting Services KK helps your organization build winning teams. We support foreign capitalized IT firms with Tokyo based offices. Our range of HR services include Executive Search, Temporary Staffing and Learning & Development programs . We believe in genuine partnerships where the success of our clients is the key to our continued growth.
Vision Executive Search Recruiting Services Vision Executive Search Recruiting Services

Quality People Quality People
Let Vision Consulting find the employees that meet your unique staffing needs. We specialize in finding bi-lingual native Japanese and foreign staff with the right skills for your organization. Candidate search, screening, interviews, background checks, learn more. Vision Consulting is a fully licensed Jinzai Shoukai and Jinzai Haken vendor. Let Vision Consulting find the employees that meet your unique staffing needs. We specialize in finding bi-lingual native Japanese and foreign staff with the right skills for your organization. Candidate search, screening, interviews, background checks, learn more. Vision Consulting is a fully licensed Jinzai Shoukai and Jinzai Haken vendor.